Returns

We want you to be delighted with your purchase, but if you are not, you can return any item within 30 days of receipt, provided the products are returned complete, in perfect condition, unused, unwashed and with their original packaging.

Your refund for the total value of the returned item(s) will be issued to the original payment method.

• Post your items back to us using the post office, or other courier of your choice. As part of our free returns policy ensure you keep a receipt of the postage price. Simply send us an email with proof of postage, price and we will refund your shipping cost up to £2.99. If no receipt is kept, then we can still process the return, however we would not be able to cover the shipping cost.
• Include a note with your order number, why you are returning the item and if you would like a refund or an exchange. Keep a copy of your proof of postage, as we are responsible for your parcel only when it has been received.
• Items lost in transit will not be treated as returned.
• Please allow 14 days from us receiving your return to process your refund or exchange.
• Refunds can only be made to the original payment method, if a card is lost or stolen then we can still refund to it. We cannot refund to a different card.
• If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, and post it back to you.
• We do not accept returns in person.

 

Please send returns to:

Thru The Night
35 Shadowbrook Drive
Hunts Cross
Liverpool
L249LD

To speak to a member of the team please email thruthenightco@gmail.com or use our contact form.